Information

Find answers to frequently asked questions about Zahara Jewelry. We hope this helps you understand our jewelry, services, and policies better. If you have any other questions, please don't hesitate to contact us.

If one of my pieces breaks, can I take it to the store to have it fixed?

Yes, you can. The time for jewelry restoration varies depending on the extent of the damage, but we strive to complete all projects in a timely manner.

Can I request a custom piece?

Absolutely. Since every Zahara creation is made by hand, we offer customization options — from size adjustments to specific stones or finishing details — to create a piece that’s truly yours.

If one of my pieces gets dirty, can I take it to the store to have it restored?

Of course. You can choose to bring it to the store to have it restored by a specialized staff member, or you can use the cleaning kit included with every piece of jewelry we deliver.

What materials do we use?

We work primarily with 925 sterling silver, complemented by carefully selected natural stones and artisanal finishes. All materials are high-quality and ethically sourced.

How should I care for my Zahara jewelry?

Store your pieces in their original box, avoid direct contact with perfume, creams, or saltwater, and gently clean them with the cleaner kit that comes with your jewelry. This will help preserve their natural shine and finish.

Are the jewelry hypoallergenic?

Yes, all our jewelry is nickel-free and safe for sensitive skin.

Still have questions?

If you didn't find the answer you were looking for, don't hesitate to reach out. Our team is ready to assist you with any inquiries.